The VR2 Module deals with the delivery of customer service in an effective and professional manner. the need to develop a positive working relationship with both the customer and colleagues and the need for early recognition of the customer's needs.

Theory

• The importance of effective communication.
• Different forms of communication used within the Recovery Industry
• Creating a positive impression of yourself and your company
• Identification of potentially dissatisfied customers
• Identification of the different types of customers and their needs

Practical Skill Instruction

• Demonstrate through role playing the skills learned